Leading Online Veterinary Pharmacy in UAE   -   Trusted Care, Delivered to Your Door.
Privacy Policy (UAE)

Effective Date: 01/04/2026
Website: www.vetpharmacy.ae
Company: Eurogulf Animal & Birds Food Trading LLC / Medvet Veterinary Clinic LLC

1. Introduction

www.vetpharmacy.ae is committed to protecting your personal data in accordance with applicable laws of the United Arab Emirates, including Federal Decree Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website and veterinary services.

2. Personal Data We Collect
a. Customer Information
  • Full name
  • Email address
  • Mobile number
  • Emirates ID (if required for regulatory purposes)
  • Billing and delivery address
b. Pet Information
  • Pet name, breed, age, gender
  • Medical history and treatment records
  • Vaccination and diagnostic data
c. Payment Information
  • Payment details (processed securely via third-party providers; we do not store full card details)
d. Technical Data
  • IP address
  • Device and browser information
  • Website usage data (via cookies)
3. Legal Basis for Processing (Under UAE PDPL)

We process your personal data based on:

  • Your consent (e.g., when booking appointments or signing up)
  • Contractual necessity (to provide veterinary services)
  • Legal obligations (e.g., medical record requirements)
  • Legitimate interests (e.g., improving services, preventing fraud)
4. How We Use Your Data

We use your personal data to:

  • Provide veterinary care and consultations
  • Schedule and manage appointments
  • Maintain medical records for your pets
  • Process payments and invoices
  • Send reminders (appointments, vaccinations)
  • Improve our website and services
  • Comply with UAE legal and regulatory requirements
5. Data Sharing and Disclosure

We do not sell your personal data. We may share data with:

  • Licensed veterinarians and clinic staff
  • Payment service providers (e.g., secure UAE-compliant gateways)
  • IT and cloud service providers (hosting, analytics)
  • UAE regulatory authorities if legally required

If data is transferred outside the UAE, we ensure it is protected under adequate safeguards as required by UAE law.

6. Data Retention

We retain your data only as long as necessary for:

  • Veterinary medical records (as required by UAE regulations)
  • Legal and accounting obligations
  • Operational purposes

After this period, data is securely deleted or anonymized.

7. Data Security

We implement appropriate technical and organizational measures, including:

  • Encryption (SSL)
  • Secure data storage
  • Access control and staff confidentiality agreements
8. Your Rights Under UAE Law

Under the UAE PDPL, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion (where legally permitted)
  • Restrict or object to processing
  • Withdraw consent at any time

To exercise your rights, contact us at:
📧 cs@vetpharmacy.ae

9. Cookies Policy

We use cookies to:

  • Improve website performance
  • Analyse traffic
  • Personalize your experience

You can manage cookie preferences through your browser settings.

10. Third-Party Services

Our website may use third-party tools (e.g., payment gateways, analytics). These providers are responsible for their own privacy practices but are selected to comply with applicable UAE standards.

11. Updates to This Policy

We may update this Privacy Policy to reflect legal or operational changes. Updates will be posted on this page with a revised effective date.

12. Contact Information

📧 cs@vetpharmacy.ae
📞 +(971) 5 6464 3993